Terms and Conditions
Terms and Conditions
Who am I dealing with?
Suncoaster Holidays is a trading name of Suncoaster S. L registered in Spain. Your accommodation contract is with the individual property owners, represented as booking agents and managing agents by Suncoaster SL.
All bookings are subject to acceptance and written confirmation from Suncoaster Holidays.
All properties will be available to you at 16.00 hours on the day of your arrival and you must leave the property by 10.00 hours on the day of your departure.
Keys are to be collected from our office and returned to us on the morning of departure. An outside key box is used when our office is closed. Google maps and coordinates from the airport to our office and from our office to your property, along with the property address, written directions and the key box code will be emailed to you once the holiday balance is paid.
How to book
We will then send you availability and price confirmation. Please reply by email that you would like to proceed with the booking and we will put the property on hold for you for 3 days allowing you to pay the reservation fee of 20%. Once the payment is received, we will send you confirmation of payment and confirm the booking.
Alternatively you can “instant book” on our website with your credit card by following the instructions on the properties page. The booking is instantly confirmed providing your credit card payment is authorized.
With either option, the 80% balance is due 8 weeks prior to arrival - unless the arrival date is less than 8 weeks away in which case the full amount is due at the time of booking.
On receipt of the final payment, you will receive, maps and key collection details.
There is a minimum booking period of 7 nights after that, extra nights are charged pro rata. A housekeeping surcharge will apply bookings during the low and mid seasons.
The cleaning surcharge will be applied in low and mid seasons (dates outside of mid-June – end of August)
1 bedroom apartment €40
2 bedroom apartment €50
2 bedroom townhouse €60
3 bedroom apartment €100
3 bedroom townhouse €110
3 bedroom villa €120
4 bedroom villa €170
5 bedroom villa €220
6 bedroom villa €270
Additional person supplement – 75€ per person per week (includes the supply of an inflatable full height bed, bed linen and towels).
A 40€ booking fee is payable on each booking.
Linen and bath towels are provided at a charge of €15 for a 1 bedroom property, €30 for a 2 bedroom property and €45 for a 3 bedroom property. If you require an additional pack (charged at half price), please let us know.
Special, discounted rates are available for bookings of four weeks and over – please ask for details. For these discounted bookings, electricity usage is charged on top. The electricity payment will be due at the end of your stay or each month depending on the duration of your stay and taken from your damage deposit if not paid before.
All apartments and villas are equipped with bed linen, towels and kitchen/dining ware, but please bring your own beach towels. All properties have a kettle, toaster, hob, washing machine and a full oven or microwave. Most of our properties offer WIFI and international internet TV channels but some do not due to coverage – please check when booking.
The linen packs contain linen and towels for each person in the property, if you require extra linen or maid service – this can be arranged at an extra charge provided it is arranged with our Housekeeper prior to your arrival.
The descriptions of resorts and accommodation on this website have been carefully compiled and checked by our staff. Regrettably, changes made by owners and/or managers to facilities offered can occur and are beyond our control, so we reserve the right to alter particulars on this site.
Please note that we accept no liability for intermittent failure of public supplies or utilities such as water or electricity over which we have no control, nor of sewage systems, plumbing or mechanical equipment in villas, but shall use our best endeavors to arrange prompt repairs where possible.
Accommodation provided is for the use of the named clients only and may not be added to, sublet or assigned in any way. In the event of bookings for multiple properties it is strictly forbidden to switch equipment of any type between properties.
All self-catering accommodation is in privately owned villas and apartments which are not identical, reflecting the preferences of the different owners.
Please notify us on arrival, of any problems/ issues with the property and/or its equipment. Our properties are regularly inspected however from time to time things can be broken by previous guest that we have not been made aware of. If you find any items not working correctly, please immediately inform the office who will investigate and try to rectify the problem. Although we will make every effort to deal with problems promptly, a reasonable amount of time should be allowed for repairs to be completed by outside contractors. Inevitably, items break or require maintenance, therefore please be aware that you may encounter maintenance staff and gardeners during your stay. This is especially relevant to villas who have weekly gardener maintenance.
On rare occasions it may be unavoidable to change your chosen property because of circumstances beyond our or the owners control; we will endeavor to inform you of this as soon as possible and offer you either alternative accommodation of similar or superior standard. No further claim against the owner or the letting agent for any loss suffered will be considered.
Complaints of whatever nature should be notified to our office immediately in order that we can deal with them promptly and ensure satisfaction.
In any case, the liability of the owners or their representatives is limited to the cost of the accommodation booked.
Our owners require us to hold a damage deposit for each apartment or villa on the following scale:
|Apartments up to two bedrooms||€200|
|Apartments of three bedrooms and over||€300|
|Villas and townhouses||€500|
This deposit should be sent together with the holiday balance when it becomes due.
Providing no damage is caused during the rental period, the deposit will be returned by bank transfer after the end of the holiday. Please allow up to 21 days for receipt.
For discounted rate bookings of four weeks and over, electricity usage is charged on top and will be taken from your damage deposit if not paid before.
Claims against the deposit will only be made in the event of damage caused other than in the course of normal and fair wear and tear, and we urge clients to notify any damage to the Suncoaster offices promptly so that it may be quickly rectified. Damage discovered after the end of the letting period will be notified to the client as soon as possible and will be confirmed in writing by email.
We expect properties to be left in a reasonable condition so that they may be quickly prepared for the next clients. The guest must ensure that the property is returned in a presentable and tidy state including the washing of dishes, cutlery, and kitchen utensils etc.; emptying of the refrigerator, the freezer, and dust bins; cleaning the barbecue; and removing rubbish. This is required even though the guest has paid a final cleaning or such a cleaning is already included in the rent. Suncoaster SL reserves the right to deduct any additional cleaning costs from the security deposit if the guest should not leave the property in the above-mentioned state.
What happens if I cancel?
“BOOK WITH CONFIDENCE AND FLEXIBILITY”
Covid-19 – Special Cancellation Conditions
For holidays during the period 01/01/21 – 31/12/2021.
- Up to 30 days before arrival date – 100% refund of all amounts paid
- 15-29 days before arrival date – 50% refund of all amounts paid.
- Less than 15 days before arrival date/ or No Show - the full amount paid will be forfeit.
These Covid-19 – Special Cancellation Conditions supercede our Standard Cancellation Terms below.
If you wish to cancel your holiday booking, this must be done in writing by email, from the Party Leader to Suncoaster Holidays. In the event of cancellation the following charges become payable:
|Period before arrival date that letter is received||Cancellation charge as a % of total holiday cost|
|More than 56 days||Deposit only|
|56 – 29 days||50%|
|28 – 14 days||60%|
|0 – 13 days||100%|
Credit Card Payment
Payment by credit card would only be refundable according to the terms of our Cancellation/Refund Policy.
We recommend that you take out comprehensive travel insurance. In the event that you should need to cancel your booking due to unforeseen legitimate reasons, you should be able to reclaim holiday payments already made, directly from the insurance company. We also recommend your travel insurance policy includes medical care and personal possessions cover – high value items may need to be specified with the insurance company and an additional fee may be required for these.
What protection do I have?
All monies paid over to us will be deposited into our Client Account. Funds will only be released from this account to the owner once the holiday has been completed and the contract fulfilled.
From time to time, we send our clients details of special offers and informative newsletters. By providing us with your contact details, you are authorizing Suncoaster SL to email this information to you. Your contact details will be stored in our private database and will not be released to any third party. If at any time, you no longer wish to receive this information, you can unsubscribe and your contact details will be removed from our email database.
Governing Law and Jurisdiction
In the event of any dispute arising out of this Agreement which cannot be resolved privately between the two parties, such dispute will be subject to the Law of Spain under the jurisdiction of the Courts of Malaga.