Costa del Sol Holiday Rentals since 1991
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Costa del sol Weather

18C | 64F

  • Partly Cloudy
  • Humidity : 0.86%
  • 16/10/2018 00:30

Terms and Conditions

Prices

There is a minimum booking period of 7 nights after that, extra nights are charged pro rata. A housekeeping surcharge will apply bookings during the low and mid seasons.

The cleaning surcharge will be applied in low and mid seasons running from 7th Jan 2017 – 18th June 2017 & 2nd September 2017 – 6th January 2018.

1 bedroom apartment €40 / £35

2 bedroom apartment €50 / £40

2 bedroom townhouse €60 / £45

3 bedroom apartment €100 / £85

3 bedroom townhouse €110 / £90

3 bedroom villa €120 / £100

4 bedroom villa €170 / £140

5 bedroom villa €220 / £180

6 bedroom villa €270 / £225

Additional person supplement – £50/75€ per person per week (includes the supply of an inflatable full height bed, bed linen and towels).

A £30/€40 booking fee is payable on each booking.

Linen and bath towels are provided at a charge of €15 for a 1 bedroom property, €30 for a 2 bedroom property and €45 for a 3 bedroom property.

Special rates are available for bookings of four weeks and over – please ask for details.

Euro to Sterling exchange rate is calculated at 1.1. The rate of 1.1 will not apply if paying the Sterling rate with a credit card and this will depend on your banks exchange rate.

 

 

Booking Details

All bookings are subject to acceptance and written confirmation from Suncoaster Holidays.

All properties will be available to you at 16.00 hours on the day of your arrival and you must leave the property by 10.00 hours on the day of your departure.

Keys are to be collected from our office and returned to us on the morning of departure. An outside key box is used when our office is closed. Google maps and coordinates from the airport to our office and from our office to your property, along with the property address, written directions and the key box code will be emailed to you once the holiday balance is paid.

 

 

How to book

Step 1. Submit your enquiry via our online booking enquiry form, found at the bottom of each property page. PLEASE NOTE your dates will not be held until you receive a response from us confirming the property requested is available for your dates, along with reservation details.

Step 2. We will hold your dates for 7 days, to allow you to pay a reservation fee of 20%, when we have received payment, we will send you confirmation of payment and further booking details.

Step 3. Balance is due 8 weeks prior to arrival, on receipt of payment, you will receive, maps and key collection details.

 

 

Property Facilities

All apartments and villas are equipped with all bed linen, towels and kitchen/dining ware, but please bring your own beach towels. All properties have a kettle, toaster, hob, washing machine and a full oven or microwave. Most of our properties offer WIFI and international internet TV channels but some do not due to coverage – please check when booking.

The linen packs contain linen and towels for each person in the property, if you require extra linen or  maid service – this can be arranged at an extra charge provided it is arranged with our Housekeeper prior to your arrival.

The descriptions of resorts and accommodation on this website have been carefully compiled and checked by our staff. Regrettably, changes made by owners and/or managers to facilities offered can occur and are beyond our control, so we reserve the right to alter particulars on this site.

 

 

Accommodation

Accommodation provided is for the use of the named clients only and may not be added to, sublet or assigned in any way. In the event of bookings for multiple properties it is strictly forbidden to switch equipment of any type between properties.

All self-catering accommodation is in privately owned villas and apartments which are not identical, reflecting the preferences of the different owners.

We reserve the right to switch a booking to accommodation of an equivalent standard should this prove necessary due to unforeseeable circumstances.

Complaints of whatever nature should be notified to our Spanish office immediately in order that we can deal with them promptly and ensure satisfaction.

In any case, the liability of the owners or their representatives is limited to the cost of the accommodation booked.

 

 

Damage Deposit

Our owners require us to hold a damage deposit for each apartment or villa on the following scale:

Apartments up to two bedrooms £150 or €200
Apartments of three bedrooms and over £250 or €300
Villas and townhouses £400 or €500
 Note: A £30/€40 booking fee is payable on each booking

Linen and bath towels are provided at a charge of €15 for a 1 bedroom property, €30 for a 2 bedroom property and €45 for a 3 bedroom property.

This deposit should be sent together with the holiday balance when it becomes due.

Providing no damage is caused during the rental period, the deposit will be returned by bank transfer or cheque after the end of the holiday.

At the time of booking you will be sent a damage deposit return form. Please send this with your booking form, stating the account you would like the deposit returned to. Bank charges are 4.86 € within Europe and 30.36 € outside of Europe – to be covered by the renter. Sterling transfers will be made at a cost of £12.50. If the damage deposit return form is not received, a cheque will be sent instead at no charge. Please inform us if you would prefer to receive a cheque.

Please allow up to 21 days for receipt.

Claims against the deposit will only be made in the event of damage caused other than in the course of normal and fair wear and tear, and we urge clients to notify any damage to the Suncoaster offices promptly so that it may be quickly rectified. Damage discovered after the end of the letting period will be notified to the client as soon as possible and will be confirmed in writing by letter, fax or email.

We expect properties to be left in a reasonable condition (with all rubbish removed) so that they may be quickly prepared for the next clients. If abnormal cleaning is required this may be chargeable against the deposit.

 

What happens if I cancel?

Cancellation/Refund Policy

If you wish to cancel your holiday booking, this must be done in writing, preferably by fax or email, from the Party Leader to Suncoaster Holidays. In the event of cancellation the following charges become payable:

Period before arrival date that letter is received Cancellation charge as a % of total holiday cost
More than 56 days Deposit only
56 – 29 days 50%
28 – 14 days 60%
0 – 13 days 100%

 Credit Card Payment

Payment by credit card would only be refundable according to the terms of our Cancellation/Refund Policy.

 

Cancellation Insurance

We recommend that you take out comprehensive travel insurance. In the event that you should need to cancel your booking due to unforeseen legitimate reasons, you should be able to reclaim holiday payments already made, directly from the insurance company.

 

Who am I dealing with?

Suncoaster Holidays is a trading name of Suncoaster S. L registered in Spain. Your accommodation contract is with the individual property owners, represented as booking agents and managing agents by Suncoaster SL.

 

What protection do I have?

All monies paid over to us will be deposited into our Client Account. Funds will only be released from this account to the owner once the holiday has been completed and the contract fulfilled.

 

Privacy Policy

From time to time, we send our clients details of special offers and informative newsletters. By providing us with your contact details, you are authorising Suncoaster SL to email this information to you. Your contact details will be stored in our private database and will not be released to any third party. If at anytime, you no longer wish to receive this information, you can unsubscribe and your contact details will be removed from our email database.

 

Testimonials

Small issue on arrival with the smoke alarm. Handled immediately. Stacey once again as looked after the end to end booking process professionally and with the sort of customer service not experienced elsewhere often enough these days. Really appreciate it. I'm sure we will be back and will not hesitate in booking via Suncoaster. M23 August 2017.

Grand

18/08/2017